Shipping policy

Last updated: March 7, 2026

This Shipping Policy applies to all purchases made on qulux.shop and outlines our fulfillment and delivery practices.

1. Order Cut-off Time

For same-day processing, please place your order by 2:00 PM. All times are based on (GMT-08:00) Pacific Standard Time (Los Angeles). Orders placed after this time will be processed starting the next business day.

2. Order Processing Time (Handling Time)

All orders are processed within 1 to 3 business days. Our fulfillment operations run from Monday through Saturday, excluding Sundays and public holidays. “Processing time” refers to the period from order confirmation to the moment the shipment is dispatched from our facility.

3. Shipping Time & Delivery Estimates

We ship our premium large dog beds from our facility in the United States to our customers in Singapore.

  • Shipping Origin: All orders are shipped from our warehouse located in the United States.
  • Estimated Transit Time: Once dispatched, the estimated shipping time to Singapore is 7 to 13 business days (Monday through Saturday).
  • Total Delivery Time: Therefore, the total estimated time from order placement to delivery is approximately 8 to 16 business days.

4. Shipping Cost

We offer Free Shipping on all orders to Singapore. No additional handling or delivery fees apply.

5. Tax Information (Customs & Duties)

For orders shipped to Singapore, your purchase may be subject to Goods and Services Tax (GST) or import duties levied by the Singapore Customs.

  • Responsibility: These potential charges are not collected by qulux.shop at checkout and are the sole responsibility of the recipient upon the package's arrival in Singapore.
  • Sales Tax: Applicable Sales Tax for US-based transactions may be calculated at checkout based on shipping destination and local state laws.

6. Shipping Locations

We currently ship to Singapore. If your destination is not listed at checkout, please contact us for further assistance.

7. Tracking Your Order

Once your order has shipped, you will receive an email containing a tracking number. You can track your shipment status through the link provided in the email.

8. Delays

Delivery times are estimates and may vary due to external factors such as weather disruptions, customs clearance, or carrier delays. We appreciate your understanding in the event of any unforeseen delays.

9. Contact Information

If you have any questions regarding our shipping policy, please contact us:

  • Operator: SARAH ANN BUDD
  • Email: support@qulux.shop
  • Address: 5 PINEBARK LN, BROWNS SUMMIT, NC 27214-9742, USA
  • Phone: +1 603-685-7145